Everything we do across the 3 steps is driven by a Human Centred Design approach to behaviour change.

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Talk to us to find out how we can help you measure your impact and increase the success rate of your programmes


Step 1: Identify ‘Black Box’ Metrics

Identify the hidden unmeasured metrics that drive success and value for money

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Audits that assess your current approach

  • We use the Impact Maturity model to identify where you are with your approach to measurement

  • We do this by reviewing your existing reports, metrics, surveys and processes

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Outcome Discovery Workshops with staff, volunteers, clients

  • The purpose of these workshops is to surface the unexpected outcomes that your programmes achieve which you have not been measuring to date

  • We use Theory of Change, Customer Journey Mapping and Process Diagrams to highlight your hidden metrics

  • Frontline staff typically have more expertise than they realise so we involve them in the process of identifying hidden metrics

  • These workshops are designed to be accessible so that staff at all levels feel able to contribute by sharing their insights and observations about what makes your work, work.

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Primary Research with each set of stakeholders

  • Stakeholder Mapping

  • Focus Groups

  • Interviews

  • Surveys


Outcome Frameworks that demonstrate change

  • Theory of Change development

  • Creating logic models

  • Agreeing short, medium and long-term outcomes

  • Identifying the barriers to impact being achieved and creating a strategy that overcomes them

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Step 2: Data Collection

Supporting the transition from strategic thinking to operational implementation

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Identifying Indicators which illustrate impact

  • Setting quantitative numerical metrics, e.g. people rehomed or money saved

  • Creating qualitative scales which enable Distance Travelled to be calculated

  • Deciding a frequency at which each indicator should be collected

  • Building a bank of indicators and setting the terms for which indicators are relevant in each scenario

  • Definitions and criteria for each indicator and threshold

  • Identifying sensitivities to be aware of when collecting certain pieces of data

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Technical Guidance on collecting & storing data

  • Data flow and process diagrams

  • Identifying and designing appropriate data collection systems

  • Integrating data from multiple sources into local and global-level dashboards

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Designing mutually enjoyable data collection experiences

  • Data collection does not need to be dull

  • We can redesign your onboarding assessments so that they continue to capture the essential information whilst feeling relevant and insightful for the person providing their information

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Embedding feedback loops

  • Create a culture of iteration

  • Internal comms campaigns to show the value of feedback loops

  • Training sessions which show the benefit of a ‘fail fast’ iterative approach


Staying organised

beautiful programme management tools

  • Makerble Impact Cloud is a Management Information System with an intuitive design and the ability to connect with other tools

  • It is powered by a PostgreSQL database hosted in the cloud, accessible anywhere

  • The user interface is easy to use and is designed to feel like a social media platform so that staff find it familiar from the outset and easy to use

  • You can change the settings yourself without incurring additional costs. Add new indicators, programmes, forms, fields or users whenever you want

  • Store unlimited beneficiaries, case notes, programmes, dashboards and data

  • Cluster your work by Programme, Country, Funder, Theme or anything else


Collecting data remotely

collect data offline and on-the-go

  • Makerble Impact Mobile is an Android app which runs on mobiles and tablets

  • It works offline so you can still collect data even without an internet connection

  • Conduct surveys

  • Register new beneficiaries

  • Store and retrieve case notes about each beneficiary

  • Post progress against activities, outputs and indicators

  • Upload pictures, videos, audio files and other attachments


Continuous data sharing by participants


  • Trackerble is a white-label platform that lets your beneficiaries or customers track their own progress against the metrics you provide

  • Show service users limited views of the data you collect about them

  • Empower your service users to keep track of their own progress

  • See detailed analytics into the behavioural trends of your service users and customers


Self-Assessment User Journeys you control


  • Assessment Box is white-label platform for creating survey/assessment-based user journeys

  • Create your own self-assessment tool with your own URL, logo and look & feel

  • Custom Scoring

  • Display guidance and examples to support completion

  • Allow people to save and continue their self-assessment later

  • Fully customisable to meet your requirements

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Step 3: Reporting & Insight

Find the meaning in the data which acts as an early warning system or a driver of user-focused innovation

Impact Analytics Dashboards

  • Integrate with existing CRMs and databases you use such as CiviCRM, Salesforce, Dynamics

  • Report on your impact in real-time

  • Create dashboards for different funders and departments which automatically collate impact from multiple projects, services and campaigns

  • Import results from surveys and assessments into the platform

  • Change your settings, metrics and dashboards as your organisation evolves without incurring additional charges


Human Centred Design

  • Workshops to unearth insights from your data

  • Human Centred Design methods to rapidly prototype new solutions

  • Apply to Service Design to reshape the way beneficiaries engage with you

  • Apply to Marketing to change the way your audiences think about you


Communities Of Practice

  • A digital platform can give new life to the expertise within your community of practice

  • Enable everyone in the community to easily post examples of best practice, lessons learned, research and more

  • Set moderation rules to distinguish between information you endorse and information shared by members of the community

  • Allow members to track their own progress towards embedding the skills that your community of practice champions

  • Rich analytics dashboards show you the extent to which the behaviours you champion are being embedded

Talk to us for a no-obligation conversation around your current challenges