Workshops with staff, volunteers, clients

• We use Theory of Change, Customer Journey Mapping and Process Diagrams to highlight your hidden metrics

• Frontline staff typically have more expertise than they realise so we involve them in the process of identifying hidden metrics

• Our plain-english workshops put staff at all levels on a level playing field where they are free to share their insights and observations about what makes your work, work.

Primary Research with each set of stakeholders

• Stakeholder Mapping

• Focus Groups

• Interviews

• Surveys

Outcome Frameworks that demonstrate change

• Theory of Change development

• Creating logic models

• Agreeing short, medium and long-term outcomes

• Identifying the barriers to impact being achieved and creating a strategy that overcomes them

Identifying Indicators which illustrate impact

• Setting quantitative numerical metrics, e.g. people rehomed or money saved

• Creating qualitative scales which enable Distance Travelled to be calculated

• Deciding a frequency at which each indicator should be collected

• Building a bank of indicators and setting the terms for which indicators are relevant in each scenario

• Definitions and criteria for each indicator and threshold

• Identifying sensitivities to be aware of when collecting certain pieces of data

Designing mutually enjoyable data collection experiences

• Data collection does not need to be dull

• We can redesign your onboarding assessments so that they continue to capture the essential information whilst feeling relevant and insightful for the person providing their information

Technical Guidance on collecting & storing data

• Data flow and process diagrams

• Identifying and designing appropriate data collection systems

• Integrating data from multiple sources into local and global-level dashboards

Embedding feedback loops

• Create a culture of iteration

• Internal comms campaigns to show the value of feedback loops

• Training sessions which show the benefit of a ‘fail fast’ iterative approach

Innovation & Service Design

• Workshops to unearth insights from your data

• Human Centred Design methods to rapidly prototype new solutions

• Apply to Service Design to reshape the way beneficiaries engage with you

• Apply to Marketing to change the way your audiences think about you