Frequently Asked Questions
Get answers to the common questions asked by organisations like yours interested in using Makerble
| FAQs FOR COLLECTIVE IMPACT EVALUATIONS | |
|---|---|
| Can you collect and securely store a range of data types: numbers, text, photos, short films | Yes Makerble collects data using Stories which can be tagged with progress towards various ‘Trackers’ (outputs, indicators, outcomes).  Stories can include - Pictures - Videos - Text narrative - Numbers stored in Trackers |
| Do you have a friendly, easy to use, accessible interface that can ideally be used remotely using the internet (access via pc, laptop, ipad, phone?) |
Yes Makerble is designed to have the familiarity of a social media platform. - When you sign in you arrive on the My Home Newsfeed which shows you a timeline of all the Stories that have been posted since you last logged in - Makerble is cloud-based which means you can access it via an internet browser running on any type of device: PC, Laptop, iPad, Tablet or Phone.  |
| If we are working in partnership, can multiple partners access the platform at the same time? | Yes Each partner will have their own login credentials. |
| Can allow each partner to access / extract their own specific data set (personalised logins?) |
Yes Data can be downloaded as a csv file Each partner will be a project. There are three permission levels that a user can have for a project: - Observer - Reporter - Manager So if you wanted, we could set partners’ access as follows: - Reporters of their own project - Observers of the other partners’ projects |
| Can data be aggregated from different partner organisations and be inputted by different members of staff |
Yes Data from individual projects can be aggregated using a Progress Board.  |
| Are there different User Roles? |
Yes On the Manage Colleagues page you can assign each user’s level of access to each project.  |
| Will we be supplied with a User Handbook? |
Yes We provide: - A User Manual for the superuser - Step-by-step training guides for everyone else |
| Can we collect survey data, capture anecdotes/testimonials, store photos, video clips and other creative evaluation outputs, capture reflective learning and present results ? |
Yes You can capture these using stories. Each partner will have their own Project Profile page which shows the stories containing their: - Pictures - Videos - Text narrative - Numbers - File attachments - for other creative evaluation outputs  |
| Can we interrogate qualitative inputs, e.g. from reflective journals? |
Yes You can create Labels and tag Stories with them. This is a form of qualitative coding as you can create Labels for the different themes you see emerging from the reflective journals and other qualitative inputs. You can then click a Label to see all of the stories that have been tagged with that particular Label.  |
| What is the data storage capacity? |
You may upload 10 Gigabytes of data per month Data uploads beyond this limit are charged at £1 per bundle of 10 Gigabytes |
| Can data be searchable eg. By organisation, field and keyword? | Yes |
| Will we have a range of template forms for collecting quantitative and qualitative data with various fields? |
Yes From the Manage Goals page you can monitor which trackers are being used in which forms (templates/surveys).  There is a basic Search function however we will enhance this so that you can search by keywords. |
| Can data be extracted? If yes, in what formats and can it be restricted to specific specific data sets? (E.g. by organisation, theme, demographic group or keyword)? |
Yes Data can be downloaded in the following formats: - Spreadsheets: CSV file - Images: png, jpg - Other: PDF Downloaded data is based on the filters you have applied and the page you are. So if you are using Labels for qualitative coding, you can download the Stories tagged to that label. |
| Are there any additional costs – ongoing / annual fees? | The pricing structure is as follows: - One off costs: Setup: (Design, Build and Embed/Training) - Annual User Licences A full breakdown of your costs can be worked out using the Costs Calculator |
| How do you access the interface to input data? Desktop/app? |
The interface is accessible via any web browser on any device as the platform is cloud-based. I.e.: - Laptop / desktop - Tablet - Smartphone |
| FAQs for LOCAL COMMUNITY ORGANISATIONS | |
| Can we capture details about clients using admission forms to populate their record? | Yes Use the Create Contact form  |
| Can we record individual targets for each client for each term that they are with us? | Yes You could use a Text Field on the Contact Form |
| Can we plan a term’s worth of activities and log this on the system in advance? | Yes You can create Events in advance. - In each Event you can specify which Activities will happen. - You can then assign each person to the Events that relate to them. - If necessary, when adding a person to an Event, you can even record what their individual activity is - For example, if you had an outdoor event where one person would be doing Mountain Biking whilst another person would be doing Bike Maintenance.  |
| Can a group leader find out the following information about sessions that are planned for the next day? Which students they have tomorrow What activities they will be doing with them |
Yes On the Manage Events page you can see your upcoming events and then clicking the Event will launch a popup that shows the Event Name and its Activities. Events can be set to be recurring.   |
| Can colleagues see the events/appointments/sessions that are allocated to their colleagues? E.g. in the event that a member of staff is off sick? | Yes |
| Before, during or after an event, can we find out what the pickup location is for each person who is booked in to attend the session? | Yes There are two ways to achieve this Option 1: this can be a field on the student’s Contact Record Option 2: if the pickup location is likely to change for each event, then this can be a field on the Event page Option 1 would be best as the location is set for the term (it occasionally changes). |
| Can we include a report at the end of each session in which we include our observations about how each client did and their progress towards their target outcomes? |
Yes You can create a Post Event Update which includes: - Text - Pictures or videos - Progress Trackers that log progress towards outcomes |
| Is there a way to record whether there was a safeguarding incident or other major incident that another team member will need to follow up on? | Yes You can have a Tracker for Major Incidents that allows you to either record whether a Major Incident happened or not; or alternatively we can have a specific set of Major Incident types which you can choose from. In addition, you can setup an Alert every time there is an update which contains information logged against the Major Incident tracker  |
| Can we create our own custom tables? E.g. that enable us to see a list of major incidents? | Yes You can create Custom Tables (we call them Views) that enable you to create your own table of for example, Major Incidents per Contact.  |
| Can we collect feedback? | Yes There are multiple ways to do this using The Surveys App Option 1: if collected over the phone, staff member can use the Complete Survey button on the student’s Contact Profile Option 2: if collected via email, staff member can send the survey using the Send Survey button Would probably be a Send Survey button but may also be completed in person with the student.  |
| Can we filter our data by date range? | Yes Date filters on the Manage Contacts page enable you to filter the contacts whose details are being presented to only contacts who fall within a particular Date Range. |
| Can we compare our data demographically? | Yes Comparison can be achieved by using the Stats toggle to display the Mean Average result for each KPI.  |
| Can we compare our data based on geographic region? | Yes |