Introduction
Family Links (recently renamed The Centre for Emotional Health) design parenting courses, CPD training sessions and educational resources that empower people to be better parents and understand their own emotional health.
The Challenge
The Centre for Emotional Health have designed over 100 different courses
Each course has a variety of surveys that are used to gather feedback as well as measure impact
While some courses are delivered centrally by a core team of facilitators, many are delivered by accredited facilitators who work independently or for different organisations
As a result, collecting and analysing survey responses from course participants has become a challenge given that
some responses are collected online, while others are entered on paper
some responses are converted into spreadsheets with a row per respondent; while others get ‘flattened’ into Topline Figures that only show how many people have answered a question a certain way
Because of this, The Centre for Emotional Health had reached the point whereby they were
unable to understand the full breadth of their impact
forced to undersell themselves when applying to funders or reporting back (because their full impact dataset is unavailable)
hampered in their ability to make data-driven decisions regarding the design and development of their courses
The very that reason Family Links had rebranded to become The Centre for Emotional Health was because they wanted to raise their level of ambition, scale up their mission and achieve a greater impact by going beyond Parenting Courses to give everyone the tools they need to live emotionally healthy lives. Data was getting in the way of their ability to fulfil their vision.
The Solution
We worked with the management team at The Centre for Emotional Health to understand their hierarchy of courses and the spectrum of data collection tools that were being used
We staggered the rollout of their Makerble Platform across three phases so that learnings from each phase could be carried across to subsequent rollouts and to allow room for iteration as everyone became more familiar with what their new platform could achieve.
Given the scale of the Learning & Development courses being managed, we created automations to streamline the process of survey distribution to course participants.
The Centre for Emotional Health now has several dashboards that summarise their overall impact as well as course-specific pages that delve into survey results from specific sessions.
The Result
The Centre for Emotional Health now has the capability to scale up the variety of courses they run without compromising on the quality of the impact data and survey data they collect.
This means they can continuously to reflect and iterate as they continue to grow.