Introduction
The Centre for Emotional Health (previously called Family Links) design parenting courses, CPD training sessions and educational resources that empower people to become better parents and improve their understanding of their own emotional health.
The Challenge
The Centre for Emotional Health have designed over 100 different courses
Each course has a variety of surveys that are used to gather feedback as well as measure impact
While some courses are delivered centrally by a core team of facilitators, many are delivered by accredited facilitators who work independently or for different organisations
As a result, collecting and analysing survey responses from course participants has its challenges given that
some responses are collected online, while others are entered on paper
some responses are converted into spreadsheets with a row per respondent; while others get ‘flattened’ into Topline Figures that only show how many people have answered a question a certain way
Because of this, The Centre for Emotional Health had reached the point whereby they were
struggling to measure the full breadth of their impact
at risk of underselling themselves when applying to funders or reporting monitoring & evaluation results (because their full impact dataset was unavailable)
hampered in their ability to make data-driven decisions when designing and developing their courses
One of the reasons Family Links rebranded to become The Centre for Emotional Health was because they were raising their level of ambition, scaling up their mission and wanting to achieve a greater impact by extending their reach beyond Parenting Courses - with the aim of giving everyone the tools to live emotionally healthy lives. Data was getting in the way of their ability to fulfil their vision.
The Solution
We worked with the management team at The Centre for Emotional Health to understand their hierarchy of courses and the spectrum of data collection tools that were being used.
We staggered the rollout of their Makerble Platform across three phases so that learnings from each phase could be carried across to subsequent rollouts, allowing room for iteration as people increased their familiarity with what their new platform could achieve.
Given the scale of the Learning & Development courses being managed, we created automations to streamline the process of survey distribution to course participants.
The Centre for Emotional Health now has several dashboards that summarise their overall impact as well as course-specific pages that delve into survey results from specific sessions.
The Result
The Centre for Emotional Health now has the capability to scale up the variety of courses they run without compromising the quality of the impact data and survey data they collect.
This means they can continuously to reflect and iterate as they continue to grow. We’re excited to see what they do next.