Case Study

Why SHiFT and their local authority partners chose the Makerble charity case management CRM

Why SHiFT and their local authority partners chose the Makerble charity case management CRM

SHiFT partners with Youth Offending Teams embedded within Local Authorities to change the way they work with the hardest-to-reach young people. While their work has gained national recognition, their operations slowed them down. Reliance on paper records and spreadsheets meant that quarterly reporting of outcomes from survey responses was tedious and time-consuming. Makerble CRM is a simpler, faster and far less stressful solution.

Advance Brighter Futures uses Makerble to schedule, manage and evaluate Talking Therapies

Advance Brighter Futures is a mental health charity in Wrexham. Their focus is not on medical treatment or therapy, but on improving the quality of life of their beneficiaries. They help individuals experiencing mental health problems build a meaningful and satisfying life. They promote health, wellbeing and recovering, and ensure that no individual feels like they are on their own. 

CHALLENGE

  • Their old system was holding them back from growing because it was so difficult to use. It was unnecessarily complex and they found themselves looking for awkward workarounds to get their work done.

  • They had been using Charitylog to manage their work previously.

  • Producing monitoring reports was a lengthy process that took several people, several days to complete.


HOW THEY USE MAKERBLE

  • They have created digital referral forms which are shared with professional referrers in their network and also posted on their website. This means they can receive self-referrals as well. All referrals go straight into the Advance Brighter Futures system, which frees up 5 to 6 hours of admin work each week.

  • All the information relating to one person is all in one place, so it is available at the staff member’s fingertips. This way no information gets overlooked and staff can provided the best possible service to each individual beneficiary.

  • Staff can leave comments on other people’s work and keep track of everyone’s work.

  • The team can quickly identify case studies to include in funding bids because anecdotes are easy to record on Makerble and tag to the client they relate to. This is allowing Advance Brighter Futures to tailor the case studies they use to the specific requirements of their funding bids.


IMPACT ON THE ORGANISATION

We asked Advance Brighter Futures what the impact of using Makerble has been. This is what they said:

  • Staff and volunteers are more independent. This also frees up time for supervisors because it’s easier for the team to administer and manage their own projects

  • You can see everyone’s work in one system, which eliminates duplication. This saves time and decreases the chance of human error.

  • Progress and impact is represented in a helpful visual way, which is useful on two counts. It helps to show progress to funders. Also, it helps to show personal progress to beneficiaries, so that they can easily see and appreciate their own journey.

  • As it is so much easier to assemble the information needed for reports and funding bids, their monitoring time has decreased by at least 50%

  • The fact that staff are now responsible for the data input on their own projects (rather than an administrator) has made staff more emotionally invested in their projects. They can see their progress, which gives them a boost and makes them feel that they’re making an impact.

  • It’s easier to see the impact and therefore easier to sing praises about the impact. The staff felt they were making a difference before, but they didn’t always have the data to prove it. Now they can prove it to funders, to themselves, and to their beneficiaries. 

Christians in Sport nonprofit Impact Data Visualisation case study

Christians in Sport nonprofit Impact Data Visualisation case study

Christians In Sport were struggling with their ThankQ CRM. It was hard to use and didn’t provide the impact reporting functionality they needed for their next phase of growth. Christians In Sport worked with Eido Research to create an impact strategy and together they chose Makerble as the software platform to manage the charity’s impact data across its national and international programmes.

CAG Consultants & Climate Action Leeds collective impact CRM case study

CAG Consultants & Climate Action Leeds collective impact CRM case study

CAG Consultants are leading the evaluation of the Climate Action Fund for The National Lottery Community Fund. They are also the evaluators working with Climate Action Leeds. They needed a platform that gave them the ability to collect qualitative and quantitative impact data as well as the flexibility to adjust their impact measurement framework over time.

Plus Forth Valley use Makerble to manage service delivery to children and young people living with disabilities

Plus Forth Valley use Makerble to manage service delivery to children and young people living with disabilities

Plus Forth Valley is a local Scottish charity that believes that disabilities are no barrier to fun. Find out how Makerble has helped them continue to deliver projects to the people who need their help the most.

Somerset County Council - a Makerble client

The project Somerset County Council manages using Makerble

Somerset County Council runs an opportunity boost scheme called Step Up. It provides grants worth up to £500 to help overcome financial barriers when seeking employment and returning to work. The grant can cover costs such as transport, childcare, work clothes, learning resources and training courses.

Find out more about Step Up Somerset here.

Bristol Capital Green Partnership use Makerble to measure the Collective Impact of their Community Climate Action projects

Bristol Capital Green Partnership use Makerble to measure the Collective Impact of their Community Climate Action projects

Bristol Green Capital Partnership secured £2.5million in funding after using Makerble to demonstrate the impact of their pilot programme to The National Lottery Community Fund’s Climate Action Fund. Find out how the partnership uses Makerble to remove paperwork and avoid getting tied up in spreadsheets.

Case Study: Engineers Without Borders

Find out how we unified the Engineers Without Borders organisation level strategy, management KPIs and programme level outcomes by creating a practical Theory of Change and set of usable indicators.

Justice Defenders choose Makerble Apps for the digital transformation of its legal aid services

Justice Defenders choose Makerble Apps for the digital transformation of its legal aid services

Find out why Justice Defenders chose Makerble Apps to underpin the digital transformation of their legal aid practice. Paralegals based out of prisons in Kenya and Uganda are now using the Makerble Apps to manage cases relating to inmates. It generates a clear audit trail, allows for quality control and provides the fundraising team with the data they need to report to funders