Thoughts, Thinking
Matt Kepple
Why Survey Responses Dip During Programmes (And ...

Survey responses often fluctuate during programmes, with some scores dipping mid-way. These changes aren’t necessarily a sign of failure but rather reflect natural shifts in self-perception, emotional growth, or external challenges. Understanding why these dips happen and how to design surveys to capture real progress can help you interpret the data more effectively and support participants on their journey.

Why Survey Responses Dip During Programmes (And Why That’s Okay)
Case Study
Matt Kepple
Analysing the impact of thousands of parenting ...

Family Links (recently renamed The Centre for Emotional Health) design parenting courses, CPD training sessions and educational resources that empower people to be better parents and understand their own emotional health. Makerble enables the collection of real-time feedback from course participants; giving facilitators the insights to shape sessions being delivered the very next day.

Analysing the impact of thousands of parenting courses - The Centre for Emotional Health and Makerble
Case Study
Matt Kepple
How DSG measure Diversity, Equality and ...

Diversity Study Group (DSG) is the industry leading provider of diversity, equality and inclusion services within the global maritime and shipping sector. Find out how they use Makerble to deploy surveys across shipping companies and enable HR professionals to analyse anonymised results.

How DSG measure Diversity, Equality and Inclusion across the global maritime sector using Makerble
School of Impact
Matt Kepple
Beyond Gut Feelings: A Practical Guide to ...

Find out why relying solely on anecdotes and gut instincts can be tempting but ultimately insufficient when it comes to measuring your impact.

Beyond Gut Feelings: A Practical Guide to Measuring Impact
School of Impact
Matt Kepple
3 Reasons Why Juggling Several Systems Puts ...

Find out why nonprofits are moving away from using several standalone systems to manage each part of their service delivery and are instead embracing single platforms that bring all of their beneficiary information together,

3 Reasons Why Juggling Several Systems Puts Your Nonprofit At Risk

survey

ZOHO Forms Alternative: Makerble Vs. ZOHO Forms

Case Management

  • ZOHO Forms is not a case management tool.

  • This means that in order to use ZOHO Forms, you have to maintain a separate system to manage your day to day work with clients, beneficiaries and stakeholders

  • If you want to use surveys to understand your impact, you will have to copy & paste some data between your spreadsheet and ZOHO Forms.

  • This is inefficient, takes up precious time and is susceptible to human error.

Distance Travelled

  • ZOHO Forms is designed to give you a show you the results from a single survey campaign. It is not designed to compare individual people’s survey results over time.

  • On Makerble, every respondent has a profile

  • This means that Makerble can automatically detect their pre-programme, mid-programme and post-programme responses to each question and instantly report the improvement over time for each individual beneficiary but also for the cohort as a whole


There are no insights beyond the questions in your survey

  • ZOHO Forms only looks at the answers to survey questions

  • It does not take into account the operational information you have about your beneficiaries

  • Because you cannot cross-reference your survey data with your operational data, it means that you miss out on valuable insights.

Example

  • If you are a therapy nonprofit, your case management system shows the demographic makeup of your clients and the number of sessions they attend. By cross-referencing this with your client’s survey results (which you can do in Makerble), you could see that:

    • people who attend between 5 & 10 sessions tend to be those that see the biggest improvement

    • Black girls aged from 14 to 17 tend to underperform versus the average

    • Everyone who is counselled by Therapist X tends to see a bigger change over time


Those kinds of insights that tell you about the audiences you're under-serving are only possible when you're able to cross-reference survey responses with operational data about how often you see people, who sees them, demographic details about those people, who referred them, etc.

Conclusion

  • Whilst ZOHO Forms is a powerful surveys tool, it stops at surveys.

  • Whereas on Makerble you will get the context that helps you understand your survey results

Typeform Alternative: Makerble Vs. Typeform

Typeform is an online form builder that helps users build and manage forms.

Case Management

  • Typeform is not a case management tool.

  • This means that in order to use Typeform, you have to maintain a separate system to manage your day to day work with clients, beneficiaries and stakeholders

  • If you want to use surveys to understand your impact, you will have to copy & paste some data between your spreadsheet and Typeform.

  • This is inefficient, takes up precious time and is susceptible to human error.

Distance Travelled

  • Typeform is designed to give you a show you the results from a single survey campaign. It is not designed to compare individual people’s survey results over time.

  • On Makerble, every respondent has a profile

  • This means that Makerble can automatically detect their pre-programme, mid-programme and post-programme responses to each question and instantly report the improvement over time for each individual beneficiary but also for the cohort as a whole


There are no insights beyond the questions in your survey

  • Typeform only looks at the answers to survey questions

  • It does not take into account the operational information you have about your beneficiaries

  • Because you cannot cross-reference your survey data with your operational data, it means that you miss out on valuable insights.

Example

  • If you are a therapy nonprofit, your case management system shows the demographic makeup of your clients and the number of sessions they attend. By cross-referencing this with your client’s survey results (which you can do in Makerble), you could see that:

    • people who attend between 5 & 10 sessions tend to be those that see the biggest improvement

    • Black girls aged from 14 to 17 tend to underperform versus the average

    • Everyone who is counselled by Therapist X tends to see a bigger change over time


Those kinds of insights that tell you about the audiences you're under-serving are only possible when you're able to cross-reference survey responses with operational data about how often you see people, who sees them, demographic details about those people, who referred them, etc.

Conclusion

  • Whilst Typeform is a powerful surveys tool, it stops at surveys.

  • Whereas on Makerble you will get the context that helps you understand your survey results

Google Forms Alternative: Makerble Vs. Google Forms

Google Forms is part of Google suit which lets you create forms online

Case Management

  • Google Forms is not a case management tool.

  • This means that in order to use Google Forms, you have to maintain a separate system to manage your day to day work with clients, beneficiaries and stakeholders

  • If you want to use surveys to understand your impact, you will have to copy & paste some data between your spreadsheet and Google Forms.

  • This is inefficient, takes up precious time and is susceptible to human error.

Distance Travelled

  • Google Forms is designed to give you a show you the results from a single survey campaign. It is not designed to compare individual people’s survey results over time.

  • On Makerble, every respondent has a profile

  • This means that Makerble can automatically detect their pre-programme, mid-programme and post-programme responses to each question and instantly report the improvement over time for each individual beneficiary but also for the cohort as a whole


There are no insights beyond the questions in your survey

  • Google Forms only looks at the answers to survey questions

  • It does not take into account the operational information you have about your beneficiaries

  • Because you cannot cross-reference your survey data with your operational data, it means that you miss out on valuable insights.

Example

  • If you are a therapy nonprofit, your case management system shows the demographic makeup of your clients and the number of sessions they attend. By cross-referencing this with your client’s survey results (which you can do in Makerble), you could see that:

    • people who attend between 5 & 10 sessions tend to be those that see the biggest improvement

    • Black girls aged from 14 to 17 tend to underperform versus the average

    • Everyone who is counselled by Therapist X tends to see a bigger change over time


Those kinds of insights that tell you about the audiences you're under-serving are only possible when you're able to cross-reference survey responses with operational data about how often you see people, who sees them, demographic details about those people, who referred them, etc.

Conclusion

  • Whilst Google Forms is a powerful surveys tool, it stops at surveys.

  • Whereas on Makerble you will get the context that helps you understand your survey results

Perspective Providers: Phone Number Search and Survey Capability

Perspective Providers: Phone Number Search and Survey Capability

Introducing a functionality that enables users to effortlessly add Perspective Providers on the contact's profile page under the Perspectives From tab and on the Send Surveys to Perspective Providers page by searching for their phone numbers, automatically creating new contacts with accurate details, and facilitating survey distribution through their phone numbers.