Thoughts, Thinking
Matt Kepple
Why Survey Responses Dip During Programmes (And ...

Survey responses often fluctuate during programmes, with some scores dipping mid-way. These changes aren’t necessarily a sign of failure but rather reflect natural shifts in self-perception, emotional growth, or external challenges. Understanding why these dips happen and how to design surveys to capture real progress can help you interpret the data more effectively and support participants on their journey.

Why Survey Responses Dip During Programmes (And Why That’s Okay)
Case Study
Matt Kepple
Analysing the impact of thousands of parenting ...

Family Links (recently renamed The Centre for Emotional Health) design parenting courses, CPD training sessions and educational resources that empower people to be better parents and understand their own emotional health. Makerble enables the collection of real-time feedback from course participants; giving facilitators the insights to shape sessions being delivered the very next day.

Analysing the impact of thousands of parenting courses - The Centre for Emotional Health and Makerble
Case Study
Matt Kepple
How DSG measure Diversity, Equality and ...

Diversity Study Group (DSG) is the industry leading provider of diversity, equality and inclusion services within the global maritime and shipping sector. Find out how they use Makerble to deploy surveys across shipping companies and enable HR professionals to analyse anonymised results.

How DSG measure Diversity, Equality and Inclusion across the global maritime sector using Makerble
School of Impact
Matt Kepple
Beyond Gut Feelings: A Practical Guide to ...

Find out why relying solely on anecdotes and gut instincts can be tempting but ultimately insufficient when it comes to measuring your impact.

Beyond Gut Feelings: A Practical Guide to Measuring Impact
School of Impact
Matt Kepple
3 Reasons Why Juggling Several Systems Puts ...

Find out why nonprofits are moving away from using several standalone systems to manage each part of their service delivery and are instead embracing single platforms that bring all of their beneficiary information together,

3 Reasons Why Juggling Several Systems Puts Your Nonprofit At Risk

outcome measurement

How to describe your outcome measurement approach in a funding application

When you’re writing a funding application and you reach that dreaded part that asks about your impact measurement approach or outcome framework, don’t worry - help is at hand!

The funding application question

How will you measure your impact:

  • How personal outcomes will be measured and evidenced, including the measurement tool(s) that you plan to use

  • How you plan to measure progress against outcomes over a period of time; and

  • Systems and business processes you will put into place to manage and demonstrate performance and underperformance.

How you could answer it

Outcomes will be measured by doing a pre-programme baseline assessment followed by a mid-programme midline assessment and then finally a post-programme endline assessment. The assessment will be a survey composed of questions that ask the client to rate themselves using various scales such as a Likert scale, for example "To what extent do you agree with the statement: I feel like I am able to use my time productively" from Strongly Disagree through to Strongly Agree. 

As well as using the questions with a scale, we will ask each client to explain why they rated themselves that way. This response will be captured as text and will provide further evidence of why the rating is at it is.

Our case management system, www.makerble.com, allows us to track the Distance Travelled for each client's responses to each question over time. This will allow us to see for example the number of clients who have gone from (at the start of the programme) saying that they strongly disagreed that they were able to use their time productively to Agreeing or Strongly Agreeing that they could use their time productively. 

Our case management will show us every distance travelled journey; which means that we will also notice the clients for whom there has been little to no improvement. 

This means that we can identify the clients who are underperforming from an outcomes perspective. We can then work as a delivery team to adjust our approach to ensure that we tailor our support appropriately to help those clients onto a journey of improvement.

Considerations

When a funder asks you which Measurement Tools you will use specifically, they might be asking you to specify the survey you intend to use. There are various surveys available on www.Makerble.com/explore/surveys that you could pick from, e.g. the CORE10 (More info: https://www.corc.uk.net/outcome-experience-measures/core-measurement-tools-core-10/) which is available on Makerble: https://www.makerble.com/story_categories/2596.

Disclaimer: We wish you all the best with your funding application however Makerble accepts no responsibility if your funding application is unsuccessful.