Family Links (recently renamed The Centre for Emotional Health) design parenting courses, CPD training sessions and educational resources that empower people to be better parents and understand their own emotional health. Makerble enables the collection of real-time feedback from course participants; giving facilitators the insights to shape sessions being delivered the very next day.

Diversity Study Group (DSG) is the industry leading provider of diversity, equality and inclusion services within the global maritime and shipping sector. Find out how they use Makerble to deploy surveys across shipping companies and enable HR professionals to analyse anonymised results.

SHiFT partners with Youth Offending Teams embedded within Local Authorities to change the way they work with the hardest-to-reach young people. While their work has gained national recognition, their operations slowed them down. Reliance on paper records and spreadsheets meant that quarterly reporting of outcomes from survey responses was tedious and time-consuming. Makerble CRM is a simpler, faster and far less stressful solution.

Christians In Sport were struggling with their ThankQ CRM. It was hard to use and didn’t provide the impact reporting functionality they needed for their next phase of growth. Christians In Sport worked with Eido Research to create an impact strategy and together they chose Makerble as the software platform to manage the charity’s impact data across its national and international programmes.

CAG Consultants are leading the evaluation of the Climate Action Fund for The National Lottery Community Fund. They are also the evaluators working with Climate Action Leeds. They needed a platform that gave them the ability to collect qualitative and quantitative impact data as well as the flexibility to adjust their impact measurement framework over time.

Plus Forth Valley is a local Scottish charity that believes that disabilities are no barrier to fun. Find out how Makerble has helped them continue to deliver projects to the people who need their help the most.

Survey responses often fluctuate during programmes, with some scores dipping mid-way. These changes aren’t necessarily a sign of failure but rather reflect natural shifts in self-perception, emotional growth, or external challenges. Understanding why these dips happen and how to design surveys to capture real progress can help you interpret the data more effectively and support participants on their journey.

Results data can be used destructively or constructively. To provide insights or to shift blame. To identify where to improve or to complain about the status quo. How are you using your results data?

Is the role of the charity sector to help people get through problems or end the existence of those problems altogether? If it is the latter, do we have what we need to achieve that?

Annabel Dickson reflects on 10 years of closing the feedback loop between charities and donors

Impact Measurement doesn’t have to be boring. Find out how Makerble has made it easy and accessible